Honest answers, no sales pitch.

24/7 monitoring, automatic patching, unlimited help-desk for end users, antivirus / EDR, password and account management, and a senior engineer on call for escalations. Everything is flat per-seat — no surprise hourly invoices, no per-ticket pricing.

Critical incidents (site down, ransomware, can't email anyone): under 15 minutes. Normal help-desk requests: under 1 hour during business hours, same-business-day after hours. Every ticket gets an SLA and a real person, not a ticket-bot.

Both, depending on the engagement. We're often the entire IT function for ~10–75 person teams, and we co-manage with internal IT when there's a help-desk lead in place who needs senior-engineer escalation. Either way we document everything so nothing depends on a single person.

Monitoring and security response are 24/7 for every managed client. Help-desk for normal requests runs Mon–Sat 6am–10pm ET and Sun 8am–5pm ET. Critical/after-hours emergencies go to the on-call engineer immediately.

Managed IT is flat per-seat per month. Cybersecurity, cloud, and ETS Vault Compute are flat monthly bundles. Project work (migrations, deployments) is quoted up front with a fixed scope — no open-ended hourly billing. See /pricing for current ranges.

Free 30-minute discovery call → free written assessment of your current environment → a fixed-scope proposal with timeline → onboarding sprint (typically 2–4 weeks) where we document, secure, and bring everything under management. You always know what's next and what it costs.