Flat-fee IT. The right solution, custom-quoted.
We take pride in providing the right solution for your business — not a shrink-wrapped tier that ignores your seat count, app stack, or compliance scope. Per-seat, per-month pricing, scoped after a free assessment and written into a binding quote. No hourly invoice surprises. No multi-year auto-renew contracts.
Plans
Three plans. One that fits.
All plans are flat per-seat per-month. We don't publish a sticker price because we take pride in providing the right solution for your business — every quote is sized to your seat count, app stack, and compliance scope after a free assessment.
Foundation
Starter helpdesk and patching for teams that just need the basics covered.
Solo professionals and teams under ~10 with mostly cloud workloads.
- Business-hours email & remote helpdesk
- OS patch management & automated updates
- Antivirus baseline (signature + heuristics)
- Onboarding & offboarding workflows
- Quarterly business review
- —EDR / MDR (advanced threat protection)
- —Phishing-resistant MFA enforcement
- —Phone support outside business hours
Managed IT
Our standard managed-IT plan — what most clients actually run on.
10–250 seat businesses that need IT to just work, with a predictable bill.
- Everything in Foundation
- Unlimited remote helpdesk + on-site as needed
- 15-minute business-hours response SLA
- 24/7 endpoint monitoring & alerting
- Microsoft 365 / Google Workspace administration
- Backup of M365 / Workspace data
- Vendor coordination (ISP, line-of-business apps)
- Documented IT runbook for your environment
- —Endpoint detection & response (in Managed Plus)
- —Phishing simulation & training (in Managed Plus)
- —Fractional CIO strategy work (separate add-on)
Managed Plus
Managed IT with the modern security stack underwriters now expect.
Regulated industries (HIPAA / PCI / CMMC) and any team renewing cyber-insurance.
- Everything in Managed IT
- EDR (CrowdStrike Falcon or SentinelOne Singularity)
- Phishing-resistant MFA enforcement on all critical accounts
- DNS filtering and email security gateway
- Quarterly vulnerability scanning + remediation report
- Monthly phishing simulations + security-awareness micro-training
- Dark-web credential monitoring
- Annual incident-response tabletop exercise
Per-seat pricing depends on seat count, line-of-business app complexity, and compliance scope. We quote in writing after a free assessment, and every quote is binding for 30 days.
Add-ons & projects
The extras most teams add eventually.
Strategy, projects, and one-off work — priced separately so it's clear what you're paying for.
Fractional CIO / vCIO
Scoped per engagement12- and 36-month roadmaps, vendor consolidation, board-level reporting, M&A IT due diligence.
Cloud migration project
Scoped per environmentMicrosoft 365 / Azure / Google Workspace / AWS migrations, sized to seat count and data volume.
Cybersecurity assessment
Scoped per environmentExternal / internal vulnerability scan, Microsoft 365 / identity audit, written remediation plan you actually own.
Compliance readiness (HIPAA · FTC Safeguards · CMMC · SOC 2)
Scoped per frameworkWritten information security plan, policy library, evidence binder, and gap remediation for the framework you actually answer to. We coordinate with your auditor or assessor — we're not them.
Hardware procurement & deployment
Cost + flat deployment feePre-imaged laptops shipped to new hires. We add a flat per-device deployment fee, not a markup.
After-hours / weekend support
Included for managed clientsEmergency support is included on Managed IT and Managed Plus. Foundation can add it as a project.
vs the alternatives
What you actually get vs the typical MSP, vs hiring in-house.
The buying decision isn't really 'which MSP'. It's flat-fee partner vs hourly MSP vs in-house IT hire. Here's an honest line-by-line.
The way we do it Equal Tech Solutions | Industry default Typical MSP | DIY In-house IT hire | |
|---|---|---|---|
| Average response time | < 15 minutes | 1–4 hours | Whenever IT is at their desk |
| Pricing model | Flat per-seat, no hourly invoices | Hourly + retainer + surprise bills | Salary + benefits + tools |
| Cybersecurity included | Included | Sometimes | Not included |
| EDR / MFA / phishing training | Included | Sometimes | Not included |
| 24/7 emergency support | Included | Sometimes | Not included |
| Senior engineer answers your call | Included | Not included | Included |
| Documented onboarding & offboarding | Included | Sometimes | Sometimes |
| Quarterly business review with stats | Included | Not included | Not included |
| Vendor coordination (ISP, SaaS, line-of-business apps) | Included | Sometimes | Not included |
| Contract length | Month-to-month after first 90 days | 12–36 month auto-renew | n/a |
| Coverage when your IT person is sick or on PTO | Included | Included | Not included |
| Strategic IT roadmap (vCIO) | Included | Sometimes | Sometimes |
Comparison reflects industry norms based on 20+ years of combined experience inside MSPs and in-house IT shops. Your mileage may vary by provider — we'll happily walk through your current contract with you.
Pricing FAQ
Common pricing questions.
Because we take pride in providing the right solution for your business. Every environment is different — seat count, line-of-business apps, compliance scope, risk tolerance — and quoting before we understand those would mean either over-selling you something you don't need or under-protecting something that matters. We do a free assessment first, then quote what actually fits.
Yes. Most engagements include a one-time onboarding covering documentation, agent rollout, Microsoft 365 / identity baseline, and the first runbook. It's scoped to your environment size and quoted in writing after a free assessment.
First 90 days are committed (we have to invest in onboarding to do the job right). After that, every plan is month-to-month with 30 days' notice. We earn the renewal every month, not at signing.
We're transparent on this: most managed plans include a small per-seat margin on bundled licensing because we're shouldering the rebate, billing, and support overhead. We'll always show you the underlying retail price if you want to compare.
Adds and removes pro-rate to the day. We don't lock you into 12-month seat counts you no longer need.
Per-seat pricing is volume-banded — pricing tiers down as you scale. We re-quote in writing every 12 months and you'll see the new rate before it takes effect.
Ready for a real quote?
Free assessment. Written quote. No sales theatre.
A 30-minute call to scope your environment, then a written quote within two business days. No commitment. 423-599-6006 or book online — your choice.
What to expect
- 130-minute discovery call
We listen first — your environment, pain points, and goals.
- 2Free IT assessment
Senior engineer reviews your stack and flags real risks.
- 3Plain-English roadmap
Clear scope, clear pricing. Walk away with a plan, not a pitch.